Refunds & Cancellation
This policy forms part of our Terms of Service.
Cancelling
- Cancel any time from Settings → Billing, or by emailing us. No phone call, no retention flow.
- Cancellation takes effect at the end of the period you have paid for. You keep full access until then, and you are not charged again.
- Your sites and content are not deleted when you cancel. Sites beyond the free tier’s limits stay published for 30 days after your plan ends, then are unpublished. Your connected repositories are unaffected.
Refunds
- First paid charge: if Otava is not what you expected, email us within 7 days of your first paid charge and we will refund it in full.
- Renewals and plan changes: not refunded, except as required by law. Downgrades apply at the next renewal; upgrades are prorated by our payment provider so you only pay the difference.
- Top-up credits: refundable within 14 days of purchase if none have been used. Once credits are spent on assistant edits they are not refundable.
- Our mistakes: duplicate charges, charges after you cancelled, or an outage that stopped you using what you paid for — refunded or credited in full. Tell us and we will sort it out.
- Material changes to the service: if we reduce what your paid plan includes, you can cancel and we refund the unused part of any prepaid period.
How refunds are paid
Refunds go back to the original payment method through Stripe, usually within 5–10 business days depending on your bank. We will confirm by email when it has been issued.
Consumer rights
If you are a consumer, nothing here limits refund or cancellation rights you have under the law where you live.
Questions about this document: support@otava.ai